Terms and Conditions

1. Introduction

1.1. By using, visiting and/or accessing any part of the shock.com website and or any sub-domain, website or mobile application that we own or operate (the “Website”) and/or registering an account on the Website you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy, our AML and KYC policies, our Responsible Gaming Policy, and any other rules applicable to our betting or gaming products available on the Website (together the "Terms"), and are deemed to have accepted and understood all the Terms.

1.2. You should read the Terms carefully, if you do not agree with them and/or cannot accept them, please do not use, visit or access the Website.

1.3. These Terms may be changed by us from time to time for any reason (including compliance with applicable legislation or requirements of regulators). The current version of the Terms will be available on the Website. If you continue to use the Website after such changes come into effect you are deemed to have accepted such changes to the Terms.

1.4. shock.com is operated by PR Entertainment N.V., a company incorporated under the laws of Curacao with a registered office address of 9 Abraham de Veerstraat, Willemstad, Curacao with registration number 163398. Reference to “we”, “our”, or “us” shall mean the PR Entertainment N.V. and shock.com.

1.5. Reference to “you”, “your”, “customer”, “user” or “player” shall mean any person using the Website or any services available thereon and/or any registered customer of the Website.

1.6. Reference to “Games” shall mean all casino, card, spins, and all other games as may from time to time become available on the Website. Shock.com reserves the right to add and remove Games from the Website at its own discretion.

2. Your Account

2.1. Legal requirements

2.1.1. Reference to the “Account” shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account, you declare that you are over 18 years of age, or of a higher minimum legal age as stipulated in the jurisdiction of your residence or location of play, under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under the age of 18, or of a higher minimum age as stipulated under the laws applicable to you, are not allowed to use the Website and/or any services available on it.

2.1.2. All persons accessing the site from the following countries are blocked from the Website and use of our services: Aruba, Australia, Bahrain, Conair, Curacao, Cyprus, Germany, Hong Kong, Iran, Iraq, Kuwait, Myanmar, Netherlands, North Korea, Oman, Qatar, Russian region of Crimea, Saba, Saudi Arabia, Spain, St. Maarten, Statia, Ukraine regions of Donetsk and Luhansk, United Arab Emirates, United States of America, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

2.2. Registration of Account

2.2.1. In order to place bets, play Games, and deposit money you need to register the Account on the Website.

2.2.2. To register the Account, you must provide a verified email address, username, password, and other mandatory information requested on the registration form.

2.2.3. By registering the Account on the Website you agree to specify the following before you may deposit any money: legal name, address, occupation, date of birth. We may take action to check the accuracy of the information you provide. You’re not allowed to change this data, but there are cases in which you can individually request the changing of data by contacting Website customer support, such as an honest mistake etc.

2.2.4. If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password, and we will never initiate contact with you to ask you for the memory joggers associated with your password.

2.2.5. Employees, former employees of service providers and/or persons affiliated with us are not permitted to register the accounts on the Website and cannot exploit the services and promotions available on it. The same rules apply to family members of those mentioned above. Violation of this rule will result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as forfeited by the account holder and only the deposited amount will be returned to the account holder.

2.2.6 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets, or value of any kind, including but not limited to: ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on transfers also includes, but is not limited to: the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

2.3. Account issues

2.3.1. If you forget your password or think that somebody knows details of your personal data, moreover if you suspect that another user is taking an unfair advantage through cheating or collusion, you must report the suspicion to us.

2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, deem that any of the following circumstances have occurred:

1. The Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event
2. The Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website
3. The result of an event or the bet has been directly or indirectly affected by criminal activity
4. The odds of an event have significantly been changed due to a public announcement in relation to the event
5. Bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website had been affected by technical problems
6. Due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise.

2.3.3. When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of those Accounts.

2.3.4. We offer two-factor authentication (2FA) as additional protection from unauthorized use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

2.4. By registering the Account on the Website you undertake, declare, and warrant that:

2.4.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of the jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.

2.4.2. You will use this Website and your Account solely and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal, non-professional capacity for recreation and entertainment reasons only.

2.4.3. You participate in the Games on your own behalf and not on behalf of any other person

2.4.4. You are not resident in or playing from: Aruba, Australia, Bahrain, Conair, Curacao, Cyprus, Germany, Hong Kong, Iran, Iraq, Kuwait, Myanmar, Netherlands, North Korea, Oman, Qatar, Russian region of Crimea, Saba, Saudi Arabia, Spain, St. Maarten, Statia, Ukraine regions of Donetsk and Luhansk, United Arab Emirates, United States of America, United Kingdom.

2.4.5. All information that you provide to shock.com is true, complete, and correct; you shall immediately notify us of any change of such information.

2.4.6. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from shock.com.

2.4.7. All money that you deposit into your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.

2.4.3. You participate in the Games on your own behalf and not on behalf of any other person

2.4.8. You understand that by participating in the Games you take the risk of losing money deposited into your Account.

2.4.9. You shall not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or a third parties’ participation in any of the Games and shall not use any software- assisted methods or techniques or hardware devices for your participation in any of the Games. shock.com hereby reserves the right to invalidate or close your Account or invalidate your participation in a Game in the event of such behavior.

2.4.10. In relation to the deposit and withdrawal of funds into and from your Account, you shall only use credit cards and other financial instruments that are valid and lawfully belong to you.

2.4.11. The computer software that we make available to you is owned by shock.com or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms, and conditions hereby established and in accordance with all applicable laws, rules, and regulations.

2.4.12 You are not a person or entity who is a specially designated national (“SDN”), whose property is blocked, or who appears on any countries sanctioned or restricted list.

2.4.13. Games played on the Website should be played in the same manner as games played in any other setting. You shall be courteous to other players and representatives of shock.com and shall avoid rude or obscene comments, including in chat rooms.

3. Multi Accounts

3.1. You can sign up (register) and use only one Account on the Website.

3.2. Only one Account for each household, IP address, and computer or device is allowed. If two or more users share the same household, IP address, and computer or device we must be informed by the respective Accounts’ holders in advance.

3.3. If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in the duplicate Accounts, block bonuses and gifts, and void withdrawal requests. In addition, any returns, winnings, or bonuses that have been gained or accrued during the duplicate account lifecycle will be forfeited by you.

4. Payouts

4.1. When the outcome of a Game you participate in becomes determined or, where applicable, shock.com has confirmed the relevant result of an event and settled the markets; all winnings will be available on your Account.

4.2. If shock.com mistakenly credits your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain the property of shock.com and the amount will be deducted from your Account. If prior to shock.com becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to shock.com unless prohibited by sanctions. In the event of an incorrect crediting, you are obliged to notify shock.com immediately.

4.3. shock.com will carry out additional verification and identification procedures for any withdrawal or deposit and reserves the right to carry out any additional verification procedures at any level of withdrawal or deposit or for any reason at our sole discretion. All crypto transactions, including deposits and withdrawals, will be checked by blockchain analysis to help in the prevention of money laundering.

5. Deposits

5.1. To be able to place bets and play for real money you must first deposit money into your Account. In order to deposit, you must provide your name, address, occupation, date of birth, and any other documents that we or our identity verification service requests. In addition, all crypto deposits are scanned by our blockchain analytics service for various risk factors. You can deposit at any time online by using your debit or credit card, e-wallet, via a bank transfer, or via all available deposit methods. All available deposit methods you can find in “Deposit page” on the Website. Cash or check are not an accepted methods of deposit. Please note that some of the methods may not be available in some countries.

5.2. We accept payments in various currencies. Any payment received by shock.com in a currency other than the currency of your Account will be converted into the currency of your Account, at the prevailing exchange rate. Please note that any exchange premiums are payable by you.

5.3. shock.com reserves the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account. If you fail to send these documents to shock.com, your account will be closed and all deposits and winnings may be forfeited.

5.4. shock.com does not grant any credit for the use of its services.

5.5. By depositing, you confirm that all deposits are authorized and that you will not try to avoid legitimate liability by making an effort to decline them or take any action which will cause such payment to be reversed by any third party.

5.6. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.

5.7. shock.com does not permit a third party to make deposits on behalf of a user, such as by a friend, relative, partner, wife or husband. All payments have to be made from an Account/system or credit card that is registered by the Account holder. If third party deposits are noticed, all winnings will be forfeited and sent back to shock.com and the deposit will be returned to the rightful owner of an Account/credit card. If banking transfer requires a charge while returning money back to the rightful owner it will be paid by a receiver.

6. Withdrawals

6.1. In order to withdraw, you have to provide your KYC documents, including but not limited to: your name, address, occupation, and date of birth. You also agree to provide any other documentation that we or our identity verification service requests, including but not limited to: credit card pictures; a bank statement; copy of a personal identification document; proof of address; proof of ownership of any other payment method when claiming the withdrawal for the first time. There may be additional requirements depending on the payment channels, as well as any additional requirements of our identity verification service.

6.2. shock.com reserves the right to change the maximum allowed sum for each payment system per transaction at any time and without prior notification.

6.3. A withdrawal request will not be processed until all wagering requirements have been met.

6.4. It will not be possible to withdraw funds marked as “Bonus”, as well as funds stuck in an aborted game.

6.5. shock.com has the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least one time before being able to withdraw.

6.6. All withdrawal requests are processed within two (2) banking days, but there are cases where the timing can be longer. This timeline depends on the payment channels, additional account checks, and public holidays.

6.7. A user cannot withdraw funds in excess of his/her Account balance.

6.8. Withdrawals will be made to your bank account or other withdrawal method available at our discretion. The withdrawals are processed by the method used by the user to deposit funds into Account balance.

6.9. When a withdrawal is cancelled, the funds are returned to your Account and you can make use of those funds accordingly. shock.com does not assume any responsibility for any funds lost during gameplay following the cancellation of a withdrawal either by you or by us.

6.10. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a Game with real money, the money will be drawn from your Account instantly.

6.11. Prior to accepting a withdrawal, we may request that you provide legal identification, including but not limited to: passports; ID cards; other such documentation as we feel is required in the circumstances or is required by our identity verification service. We may also carry out phone verification, face verification, or other such verification as we determine is necessary.

6.12. You can only have one pending withdrawal (ie. requested but not processed) per payment method at any one time. Furthermore, depending on the method used, you can make only one withdrawal request per 24 hour period.

6.13. The “day” means the time between 00:00 GMT and 23:59 GMT.

7. Account Closure

7.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets, if applicable, and contact the Website customer support. The effective closure of the Account will correspond to the termination of the account by shock.com. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform shock.com and comply with our responsible gaming policy.

7.2. The method of repayment will be at our sole discretion.

7.3. shock.com reserves the right to close your Account and to refund you the "Available to withdraw” balance, subject to the deduction of relevant withdrawal charges, at shock.com’s sole discretion and without any obligation to state a reason or give prior notice.

7.4. shock.com reserves the right to cancel and remove any bonus amount awarded to you if such amount has not been used within 1 month from the date awarded.

7.5. shock.com reserves the right to refuse a withdrawal claim in the case of fraud, in which case the Account will be suspended and the payment will not be processed.

7.6. shock.com will review all player Accounts and classify them at its discretion. Once a player is classified as a “bonus hunter” or “bonus abuser” all winnings and bonuses will be void and the Account will be suspended and the payment not processed.

8. Personal Information

8.1. We will comply with applicable data protection laws concerning the personal information you supply to us. Your personal information is processed in accordance with our Privacy Policy, a copy of which is available by clicking here.

9. Collusion and other Improper Activity

9.1. Criminal Activity

In the case of any irregularity (including a suspicion of attempted money-laundering or fraud), shock.com reserves the right to close Accounts and/or report the criminal or other suspicious activities, in one or more Accounts, to the relevant existing regulatory or law enforcement authorities. All offenders’ Account balances will be blocked; withdrawals will be voided. And, deposits and winnings will be forfeited.

9.2. Collusion and cheating

shock.com may disable user Accounts and forfeit their Account balances (including deposits and winnings) if shock.com notices gaining of an advantage, attempting to gain an advantage, trading information of their cards, or establishing a collusive agreement with other users to get an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple users using a single Account, and soft playing. shock.com rigorously examines play by both manual and automated means both during and after play. We investigate all related user complaints. We proactively and randomly examine gameplay and Accounts.

9.3. Fraudulent activity

Once shock.com becomes aware of fraudulent, unlawful, dishonest, or improper activity, we may block the user’s Account without notification, and the user forfeits all Account balances without prior notification. Fraudulent, unlawful, dishonest, or improper activity includes, but is not limited to: the use of a VPN, proxy, or similar service that masks or manipulates the identification of your real location; making bets, wagers, or poker play through a third party or on behalf of a third party. In such cases, shock.com reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities as well as other parties, which include but are not limited to: banks, credit card companies, any person or entity that has the legal right to such information. We reserve the right to take legal action against such a user.

10. Live Chat

10.1. As part of your use of the Website, shock.com may provide you with a chat facility, which is moderated by us and is subject to our control. We reserve the right to review the chat and to keep a record of all statements made on the chat. Your use of the chat should be for recreational and social purposes only. Use of the chat is subject to the following rules.

10.2. You shall not make any statements that are sexually explicit or grossly offensive–including expressions of bigotry, racism, hatred, or profanity.

10.3. You shall not make statements that are abusive, defamatory, harassing, or insulting to the Website, shock.com, or other users.

10.4. You shall not make statements that advertise, promote, or otherwise relate to any other gaming entities.

10.5. You shall not make statements about shock.com, the Website, or any other Internet site(s) connected to shock.com that are untrue, malicious, or damaging to shock.com

10.6. You shall not collude through the chat rooms or in any other separate chat. Any suspicious chats may be reported to the relevant regulatory or law enforcement authority.

10.7. In the event you breach any of the above provisions, shock.com reserves the right to remove the chat room or immediately terminate your Account. Upon such termination, shock.com shall refund to you any funds which may be in your Account minus any amount which may be owed to us or are subject to forfeiture under these terms.

11. Crashed & Aborted Games

11.1. shock.com is not liable for any downtime, server disruptions, lag, technical disturbance, or political disturbance resulting in disruption of gameplay. Refunds may be given solely at the discretion of shock.com.

11.2. shock.com shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content, including but not limited to: delays or interruptions in operation or transmission; loss or corruption of data; communication or line failure; any person's misuse of the Website or its content; any errors or omissions in content.

11.3. In the event of a casino system malfunction, all wagers are void.

11.4. In the event a Game is started but miscarried because of a failure of the system, shock.com shall refund the amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by paying it to you in an approved manner; and if you have an accrued credit at the time the Game miscarried, credit to your Account the monetary value of the credit or, if an Account no longer exists, pay it to you in an approved manner.

12.Duties

12.1. shock.com reserves the right to assign or otherwise lawfully transfer its rights and obligations under the Terms. You shall not assign or otherwise transfer your rights and obligations under these Terms.

13. Complaints

13.1. If you have a complaint, you can email to the Website customer support at [email protected]

13.2. shock.com will use best efforts to resolve a reported matter promptly.

13.3. If you have a query with regard to any transaction you may contact shock.com at [email protected] with details of the query. We will review any queried or disputed transactions. Our judgement is final.

14. Agreement & Admissibility

14.1. These Terms, the Privacy Policy, the Cookies Policy, the AML Policy, the KYC policy, and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding between you and shock.com with respect to this Website and it supersedes and replaces all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and shock.com.

14.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or related to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

14.3. If any provision of these Terms is held to be illegal or unenforceable, such provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

14.4. In case of inconsistency of textual content between language versions, the English version of the Website shall prevail. Wherever any words are used within in the masculine, feminine, or other gender, they shall be construed as though they were also used in another gender in all cases where they would apply, and whenever any words are used herein in the singular or plural form, they shall be construed as though they were also used in the other form in all cases where they would so apply. Headings of the Terms are inserted for convenience and reference only and shall have no effect upon the meaning of the provisions within these Terms.

14.5. These Terms are governed by the laws of Curacao and the parties agree to the jurisdiction of the Curacao courts and to the rules of arbitration in accordance with applicable law. All controversies, claims, disputes and matters in question arising out of or relating to this Agreement, its exhibits and attachments, or the breach thereof, will be submitted to mediation in accordance with this Section. The Party who seeks resolution of a controversy, claim, dispute, or other matter in question shall notify the other Party in writing of the existence and subject matter of such dispute, and will designate in such notice the names of three prospective mediators, each of whom will be certified in Alternative Dispute Resolution pursuant to the Rules of Civil Procedure and the General Rules of Practice then in effect in Curacao and none of whom will have a conflict of interest that would prevent them from serving in a neutral capacity. The recipient Party shall select one individual from this list to act as a mediator in the dispute set forth by the notifying Party. The Parties may, by agreement, select any other mediator to resolve the dispute. The Parties agree to meet with said mediator in Curacao within six (6) weeks after the recipient Party has received notice of the dispute and shall attempt in good faith to resolve the matters in dispute. The mediation will not continue longer than one (1) day without the written approval of both Parties. Neither Party will be bound by any recommendation of the mediator. If mediation does not result in a resolution of the conflict, the Parties agree to submit to binding arbitration to be held in Curacao. The Arbitrator will be selected by mutual agreement of the Parties. The Arbitrator will operate under any generally recognized set of arbitration rules. The Parties agree that they and their heirs, personal representatives, successors, and assigns will be bound by the decision of such arbitrator with respect to any controversy properly submitted to it for determination.

15. Copyright

15.1. We are the sole owners of the trademark shock.com and the shock.com logo. Any unauthorized use of the shock.com trademark and the shock.com logo may result in prosecution of criminal and/or civil claims. This provision shall apply without regard to the mediation and arbitration provision above.

15.2. https://www.shock.com/ is the uniform resource locator of the Website operated by shock.com and no unauthorized use may be made of this URL on another website or digital platform without our prior written consent.

15.3. shock.com is the owner and the rightful licensee of the rights to the technology, software, and business systems used within this Website.

15.4. The contents and structure of the shock.com’s Website pages belong to shock.com; all rights are reserved. The copyright in this Website belongs to shock.com and this includes all text, graphics, code, files, and links. The copyrighted works as listed above, and any others belonging to shock.com, may not be reproduced, transmitted, or stored in whole or in part without our written consent. Your registration and use of our system do not confer any rights whatsoever to the intellectual property contained in our system.

15.5. Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of shock.com.

15.6. You agree not to use any automatic or manual device to monitor the Website pages or any content therein.

15.7. Any unauthorized use or reproduction may be prosecuted both civilly and criminally without regard to the mediation and arbitration provision above.

16. Promotions: Terms & Conditions

16.1. Every individual promotion will come with its own set of specific promotional terms and conditions (the “Promotional Terms”) in addition to these Terms. You should therefore read these Terms in combination with the applicable Promotional Terms for any competition, bonus or promotion you wish to enter.

16.2. By participating in promotions you agree to be bound by these Terms and any Promotional Terms.

16.3. If for any reason, a promotion does not have the Promotional Terms, such promotion will by default be governed by these Terms.

16.4. Each of the Promotional Terms regulating the implementation of any promotion is independent of the rest of the Terms. Those Promotional Terms are incorporated into these Terms. If there is a conflict between those terms, the terms in these Terms shall prevail.

16.5. By participating in a promotion, you are accepting those Promotional terms. Our decisions concerning any promotion are final.

16.6. shock.com reserves the right to terminate or cancel any current promotion without prior notification. Any user who infringes the Promotional Terms will be disqualified from any reward derived from that promotion.

16.7. shock.com has the right to withhold any credits, bonuses, coupons, loyalty points, or prizes awarded as part of a promotion at its own discretion.

16.8. shock.com has the right to inform users about current promotions, or any updates, by e-mail, SMS, chat, Whatsapp, social media, mobile phone, Internet browser notification or mobile application.

16.9. shock.com disclaims any liability for inaccurate information, whether caused by the Website, user's equipment used in a promotion, or by human or technical errors related to the submission of entries.